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Do you ship internationally? Absolutely!! Our online shopping cart is designed to ship to any destination around the globe. If you have any trouble placing your order just email us at sales(at)destinationdinners(dot)com and we will gladdly help you out. What type of payment do you accecpt? We accept Master, Visa and American Express credit cards. If you are local to the SF Bay Area you are welcome to come by our warehouse and pick up your products in person in which case cash is also acceptable. The recipe calls for chicken. Are there recommended substitutes? Recipe kits recommend ingredients that are authentic for the dish. This, however, does not mean that you cannot make substitutions. Dishes that call for chicken can often substitute pork, fish or even tofu. Those recipe kits that call for the addition of vegetables can even forego the meat if you simply add more of the veggies. The Kyoto Recipe Kit is the only kit I would strongly recommend you stick to fish - but which type fish is completely up to you! Are there any vegetarian recipe kits? Yes. The Haifa Recipe Kit for Falafel is vegetarian. In fact it is vegan. Additionally, the Jeju, Bangkok, Dhaka, New Orleans and Pattaya kits can all be made with no meat or shrimp. Are the Recipe Kits Kosher? Officially, the kits are not kosher and thus do not display the 'K'. Unofficially the Seoul, Kyoto, Dhaka, Beirut, Haifa, Jeju, Jamaica and Bangkok kits contain no non-kosher ingredients; however they are not assembled in a Kosher facility. Unfortunately any traditional Thai curry contains shrimp paste, which is a big kosher "no no". Based on demand, Kosher Kits may be coming soon. Are there any gluten free kits? We are working with an expert in the field to confirm which of our kits we can list as gluten free. Based on our initial review the following kits may fall into this listing: Dhaka, Bangkok, Pad Thai, New Orleans, Yucatan, and Ayutthaya. Based on demand, we are looking into offering gluten free versions of the Seoul, Jeju and Jamaica kits as well. Is the MSG in any of the Recipe Kits? The only MSG in any of the kits is in the Miso soup packs included in the Tokyo Recipe Kit. The chicken soup packets for the New Orleans Recipe Kits do not contain MSG. We are happy to provide full details of ingredients for these items. How can I recommend a destination for consideration? We are always looking for a new Destination so your recommendations are very welcome! To do this, send us an email to info(at)destinationdinners(dot)com. Be sure to include the country, city and favorite food from that location if you have one. I have a great family recipe I think would make a fantastic Destination Dinners Recipe Kit. Can I submit it for review? Absolutely! We love family recipes especially if they come with the cultural background. Send us an email at info(at)destinationdinners(dot)com and we will send you the guidelines and benefits for submitting recipes. I would like to contribute some trivia and cultural information for a specific destination. How can I do this? We welcome cultural information! The more we can share through our kits, the happier we are. Send the info to us at info(at)destinationdinners(dot)com. How does Destination Dinners ship the recipe kits? Kits are shipped via Priority Mail within the USA or FedEx Home Delivery. Delivery usually takes between 2-3 days if sent via USPS or 4-5 days if sent via FedEx. Both services include tracking however FedEx tracking is much more specific. How soon can I expect to receive my shipment? Generally orders received by 2pm on a weekday will ship out that same day. Orders placed on Saturday with shipping via USPS will ship on Saturday if the order is received before 11am. If there is a backorder or delay of more than 48 hours, we will notify you via email. Sometimes there are typos in addresses or the system can not validate shipping addresses, in those cases we will hold your order until we can contact you via email or phone in order to confirm the address. What is the return policy? Items can be returned unopened within 14 days of purchase for an exchange or merchandise credit. Please contact us at sales(at)destinationdinners(dot)com for detailed instructions for returning an item. Since these are food items, we unfortunately cannot accept any items for return that have been opened. What should I do if my item arrives broken? Although we have a great track record of items arriving unbroken, this occasionally does happen. Simply snap a digital photo of the damaged item and email it to us within one week of receiving it at info(at)destinationdinners(dot)com. If we have another of the items in stock we will do our best to get a new one out to you that same day. Is there tax on Destination Dinners Recipe Kits? No. Kits are food products and therefore sales tax is not applicable. The cooking tools however, incur a California State Sales Tax when delivery is taken in California. Do the kits need to be refrigerated? Destination Dinners Recipe Kits do not need to be refrigerated, however they should be stored in a cool dry place. The Kyoto kit, which contains White Miso need to remain below 90 degrees. As a result Destination Dinners may refuse to ship the kit to hot locations during the summer months without pre approval from you. How long do I have to enjoy the kit? We recommend that you enjoy your kit within 90 days of receipt. If stored correctly, the ingredients in the kits will last up to two years, although the flavor will fade over time. I have food allergies. How can I be sure that the sauces and condiments have none of the things I am allergic to? Please don't guess about allergies!!! For detailed information about the ingredients contact us at sales(at)destinationdinners(dot)com. Put Allergy Info in your subject line. I loved the sauces! Can I buy a full-size bottle of the products? We are so glad you love them! Unfortunately, at this time we are not selling the ingredients in full size containers. I have travel photos from some of the destinations. Is there a way for me to share them on the Destination Dinners web site? Please do! If your photo is chosen for use in our materials, you will receive a free Recipe Kit. Please send only JPEG images. In the future, we hope to create a photo gallery of the destinations. Send the photos to info(at)destinationdinners(dot)com. Be sure to include the destination name, your name and when you took the photo. I am not a very experienced cook. Will I still be able to make a Destination Dinner? You will have no problem! How do we know? Cause Lisa, the founder, isn't a very good cook either and she can make these kits with delicious results every time. Those are photos of her dishes on the web site. |
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