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About the Products
What's inside a Destination Dinner Kit? Glad you asked! We used to call our kits Recipe Kits because each one includes pre-measured amounts of hard to find ingredients but it is more than that. The kits also include a 8 - 12 page "travel guide" filled with beautiful imagery, cultural and historic information, fun trivia about the destination and of course the step-by-step instructions for making the entree. What is unique about Destination Dinners' Kits? Over six years ago we created the concept of using beautiful food kits to share the cultures of the world. We select only recipes that are authentic dishes from each individual country and use only top quality ingredients from each of those countries to ensure the flavor is as close to being there as possible. Additionally we applied the Japanese custom of gifting to the packaging so that whether it was for yourself or another, it was beautiful to the eye in addition to tasty once made. Are Dinner Kits good for children? The kits are great for kids! Not only are they easy enough to encourage children as young as 3 or 4 to help cook by dumping the pre-measured ingredients into the bags or blenders, they're also a great teaching tool for explaining about other places and cultures kids don't have in their day-to-day world. We encourage going full out while using a Dinner Kit with kids: authentic table setting, eating with the right utensils, dressing up, playing music from that country for ambiance and even checking out your local library or the internet for books and pictures to help bring the experience alive. If you need suggestions or links, send us an email and we'd be happy to help you out. info(at)destinationdinners(dot)com. I am not a very experienced cook. Will I still be able to make a Destination Dinner? You will have no problem! How do we know? Because Lisa, the founder, isn't a very good cook either and she can make these kits with delicious results every time. Those are photos of her dishes on the web site. The recipe calls for chicken. Are there recommended substitutes? Recipe kits recommend ingredients that are authentic for the dish. This, however, does not mean that you cannot make substitutions. Dishes that call for chicken can often substitute pork, fish or even tofu. Those recipe kits that call for the addition of vegetables can even forego the meat if you simply add more of the veggies. The Kyoto Recipe Kit is the only kit I would strongly recommend you stick to using fish - but which type fish is completely up to you! Are there any vegetarian recipe kits? Yes. The Haifa Recipe Kit for Falafel is vegetarian. In fact it is vegan. Additionally, the Jeju, Bangkok, Dhaka, New Orleans and Pattaya kits can all be made with no meat or shrimp. Are the Dinner Kits Kosher? Officially, the kits are not kosher and thus do not display the 'K'. Unofficially the Seoul, Kyoto, Dhaka, Beirut, Haifa, Jeju, Jamaica and Bangkok kits contain no non-kosher ingredients; however they are not assembled in a Kosher facility. Unfortunately any traditional Thai curry contains shrimp paste, which is a big kosher "no no". Based on demand, Kosher Kits may be coming soon. Are there any gluten free kits? We are working with an expert in the field to confirm which of our kits we can list as gluten free. Based on our initial review the following kits fall into this listing:
Based on demand, we are looking into offering gluten free versions of the Korean Bulgogi, the Korean Japchae Noodles and the Jamaican Jerk Chicken kits as well. Is there MSG in any of the Recipe Kits? There is MSG in both of the Japanese Kits. The chicken soup packets for the New Orleans Jambalaya Kits do not contain MSG. We are happy to provide full details of ingredients for these or any items. Do the kits need to be refrigerated? Destination Dinners Recipe Kits do not need to be refrigerated, however they should be stored in a cool dry place. The Kyoto kit, which contains White Miso need to remain below 90 degrees. As a result Destination Dinners may refuse to ship the kit to hot locations during the summer months without pre-approval from you. How long do I have to enjoy the kit? We recommend that you enjoy your kit within 90 days of receipt. If stored correctly, the ingredients in the kits will last up to two years, although the flavor will fade over time. I have food allergies. How can I be sure that the sauces and condiments have none of the things I am allergic to? Please don't guess about allergies!!! We do not make any of the ingredients here, but we handle peanuts, cashews, dried shrimp, flour and other glutens in our assembly plant. For detailed information about the ingredients contact us at sales(at)destinationdinners(dot)com. Put Allergy Info in your subject line.
Shipping
Do you ship internationally? Absolutely!! Our online shopping cart is designed to ship to any destination around the globe. If you have any trouble placing your order just email us at sales(at)destinationdinners(dot)com and we will gladly help you out. How does Destination Dinners ship the dinner kits? Kits are shipped via Priority Mail within the USA or FedEx Home Delivery. Delivery usually takes between 2-3 days if sent via USPS or 4-5 days if sent via FedEx. Both services include tracking however FedEx tracking is much more specific. Special delivery, like overnight or next day are available by request. Contact us at info(at) destinationdinners(dot)com. How soon can I expect to receive my shipment? Generally orders received by 2pm on a weekday will ship out that same day. If there is a backorder or delay of more than 48 hours, we will notify you via email. Sometimes there are typos in addresses or the system can not validate shipping addresses, in those cases we will hold your order until we can contact you via email or phone in order to confirm the address. Customer Service
I lost my insert printed material. How can I get another copy? Just email us at info(at)destinationdinners(dot)com and we will send you a digital version. In most cases we can get it out to you within an hour of getting your note. If it is an "emergency" with dinner guests enroute - give us a call and we will get it to you in minutes! What type of payment do you accecpt? We accept Master, Visa and American Express credit cards. If you are local to the SF Bay Area you are welcome to come by our warehouse and pick up your products in person in which case cash is also acceptable. We are located in San Leandro across from the Costco. Is there tax on Destination Dinner Kits? No. Dinner Kits are food products and therefore sales tax is not applicable. The Gift Sets and Passports, however, incur a California State Sales Tax when delivery is taken in California.
Returns Or Issues with Products
What is the return policy? Items can be returned unopened within 14 days of purchase for an exchange or merchandise credit. Please contact us at sales(at)destinationdinners(dot)com for detailed instructions for returning an item. Since these are food items, we unfortunately cannot accept any items for return that have been opened. What should I do if my item arrives broken? Although we have a great track record of items arriving unbroken, this occasionally does happen. Simply snap a digital photo of the damaged item and email it to us within one week of receiving it at info(at)destinationdinners(dot)com. If we have another of the items in stock we will do our best to get a new one out to you that same day.
How to Get Involved
How can I recommend a destination for consideration? We are always looking for a new Destination so your recommendations are very welcome! To do this, send us an email to info(at)destinationdinners(dot)com. Be sure to include the country, city and favorite food from that location if you have one. I have a great family recipe I think would make a fantastic Destination Dinners Recipe Kit. Can I submit it for review? Absolutely! We love family recipes especially if they come with the cultural background. Send us an email at info(at)destinationdinners(dot)com and we will send you the guidelines and benefits for submitting recipes. If we use your recipe to create a kit you will get a year long Passport!! I would like to contribute some trivia and cultural information for a specific destination. How can I do this? We welcome cultural information! The more we can share through our kits, the happier we are. Send the info to us at info(at)destinationdinners(dot)com. I have travel photos from some of the destinations. Is there a way for me to share them on the Destination Dinners web site? Please do! If your photo is chosen for use in our materials, you will receive a free Recipe Kit. Please send only JPEG images. In the future, we hope to create a photo gallery of the destinations. Send the photos to info(at)destinationdinners(dot)com. Be sure to include the destination name, your name and when you took the photo.
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Frequently Asked Questions |
